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Registered Office Terms and Conditions
. Subject to the customer (“the customer”) observing the Terms and Conditions set out below, we (“the company”) agree to provide the service (“the registered office service”) as ordered and described in the welcome email, to the customer for the term (“term”) purchased as specified in the welcome email, at the premises (“premises”) specified in the welcome email (“the payment”) . “Customer” refers to the person, firm, organisation or corporate body purchasing the service from the company. . “company” or “we” or “us” or “CityAddress.co.uk” refers to The Mailbox Centre Manchester Limited who’s registered office is located at 83 Ducie Street, Manchester, M1 2JQ and who’s company registration number is 12373530 an authorised franchise of The Mailbox Centre Limited . “service” or “mailbox service” or “registered office service” refers to the registered office services purchased from the company as advertised and described on the company website cityaddress.co.uk and confirmed in the welcome email. . “term” or “Period” means the period during which the company will provide its service or services to the customer which will automatically renew for an equal amount of time unless cancelled in accordance with the provisions set out below. . “premises” means the physical location either owned, leased to, licensed to or operated by the company from which services will be provided to the customer. . “agreement” refers to the welcome email and/or letter provided to the customer by the company confirming which services are to be provided in accordance with the terms and conditions set out below. .
The company agrees to provide the registered office address service to the customer as described in the welcome email which shall consist of; .
The company will provide to the customer a real street address as confirmed in the welcome email which the customer may use as the registered office address of the company confirmed in the welcome email. .
The company will receive on behalf of the customer mail addressed to the customer at the premises, which shall be limited to official mail addressed to the company from the following official government bodies. HMRC, Companies House, ICO, IPO, HM Courts and Tribunals, Insolvency Service, Advertising Standard Agency. .
The company will forward all official mail described in clause 1.2 above via scan to email at no extra cost. The customer may request the same items of mail are forwarded onto an alternative address of the customer’s choice for which the customer will be responsible for any additional costs incurred in forwarding such items. .
The company will accept from the customer copies of all statutory documents store these securely in the premises and offer facilities for public inspection upon request as required in accordance with the Companies Act .
Where the customer requests and pays any applicable fee, the company will also provide to the customer the use of the same address for the company officers to use as their service address also known as the official correspondence address with companies’ house. .
The customer understands and accepts that the Registered Office and/or Directors Service address is strictly limited to official mail as described in clause 1.C above, the customer further understands that nonofficial mail received on behalf of the customer including but not limited to, letters from customers, suppliers, banks etc will be returned to sender unless another service is in place to facilitate the receipt of such mail. .
The customer; .
May use the address provided by the company as confirmed in the welcome email for the sole purpose of a registered office address of the company detailed in the welcome email for the term also specified in the welcome email. .
May upon receipt of payment of the applicable service fee use the same address as confirmed in the welcome email as the service address / correspondence address for officers of the same company for the term also specified in the welcome email. The customer understands that should the address provided by the company be used as the directors service address (also referred to as “official correspondence address”) where the appropriate order has not been made or applicable fee paid an invoice for the full retail price of £29.99 + VAT per year will be issued and will become immediately payable. .
Will be responsible for updating their address with company’s house at the start of this agreement unless the customer requests and pays for a service from the company which will enable the company to undertake this on the customers .
Will ensure the company is promptly advised in writing (via email is acceptable) of any changes made to the company including but not limited to change of company name or company officers. .
Payment for the service is due in full in advance which will automatically renew unless cancelled. Where the customer makes payment by credit or debit card or direct debit the customer in the absence of a cancellation request made in accordance with the provisions of this agreement, authorises the company to automatically charge any and all fees and renewals payable by the customer to this payment method. When an alternative payment method is used the customer understands that; .
Upon expiration of this agreement the company will send a renewal notice/invoice via email, it is the customers sole responsibility to ensure payment for any renewal is made on or before the due date shown on the renewal notice/invoice. .
Should payment not be made on or before the renewal due date the service will expire, and the customer shall cease all use of the address provided by the company and immediately remove the address from company’s house. .
The customer may terminate this agreement at any time by giving no less than 7 days’ notice in writing (by email is acceptable). The customer understands and accepts that no refund will be given for early termination. The customer further understands that it is their sole responsibility to ensure the address provided by the company is removed from the companies house database upon termination of this agreement. .
If the customer breaches any of the terms and conditions of this agreement the company may contact the customer and give them opportunity to remedy the breach. Where the customer fails to remedy the breach or in the company’s opinion the breach is of a serious nature the company may terminate the registered office service Upon termination of the registered office service the customer hereby authorises the company to either retain or destroy any of mail received on behalf of the customer or return them sender or forward them to the customers last known address at the customers own risk and expense. .
Should the premises become unavailable for any reason including but not limited to closure, fire, flood, natural disaster the company will offer the customer the option of transferring to an alternative premise. The customer may refuse this offer in which case the service will end, and the customer shall be entitled to a refund of any unused portion of the service. .
Upon expiry or termination of this agreement the customer understands and accepts; .
It is the customer sole responsibility to ensure the address provided by the company and displayed on companies is removed. .
In the event that the address provided by the company is still in use 7 days following the expiry or termination of this agreement, the customer understands, accepts and authorises the company to take appropriate steps to ensure the address is removed for which an additional charge of £85.00 will become payable to cover the additional administrative work involved. These steps include; .
Completing companies house forms RP07 Dispute of Registered Office and/or .
Make changes to the information held at company’s house to remove the address from the Companies House database and/or prevent its reuse. .
The customer will indemnify the company against any expenses, liabilities, claims or proceedings incurred as a result of the customer use of the mailbox service. .
The customer understands the service provided by the company shall not be used for the delivery or storage of any items of value. The customer further understands the company has no way of knowing the value of an item received and the company’s liability in relation to loss of or damage to any item received on the customer behalf is limited to £5.00 per claim and in aggregate shall not exceed the amount paid by the customer for the current term. .
The company shall not be liable for any direct, indirect or consequential losses including but not limited loss of profit, liabilities, costs, claims, demands or expenses arising for the customers use of the service. .
In order to activate the service, the company must be satisfied that the customers identity and current home address has been confirmed. The customer will be required to provide acceptable documents in order to confirm their full name and home address. The customer understands that the customer must not use the service until they have provided the required confirmation documents and received their welcome email / confirmation email. .
It is the sole responsibility of the customer to ensure the information held by the Company is correct and up to date, this includes names, addresses, telephone numbers and email addresses.
The customer understands that the company may open and inspect the contents of any item delivered to the premises when in the companies considered opinion doing so is required to ensure the service is being used in strict compliance with these terms and conditions or where the item received is either addressed with no name or addressed to an unknown name. .
The customer understands that the Registered Office Address service and/or directors service address are expressly excluded from the 14-day money back guarantee provided by the company and all sales shall be deemed as final. .
This agreement is constituted in accordance with English law whose courts shall have exclusive jurisdiction of any dispute arising from this agreement.
Hold Everything Terms and Conditions
Subject to the customer (“the customer”) observing the Terms and Conditions set out below, we (“the company”) agree to provide the mailbox service (“the mailbox service”) as ordered and described in the welcome email, to the customer for the term (“term”) purchased as specified in the welcome email, at the premises (“premises”) specified in the welcome email, upon receipt of payment (“the payment”) . “Customer” refers to the person, firm, organisation or corporate body purchasing the mailbox service from the company. . “company” or “we” or “us” or “City Address” refers to The Mailbox Centre Manchester Limited who’s registered office is located at 83 Ducie Street, Manchester, M1 2JQ and who’s company registration number is 12373530 an authorised franchise of The Mailbox Centre Limited . “service” or “mailbox service” refers to the mailbox rental service purchased from the company as advertised and described on the website www.cityaddress.co.uk and confirmed in the welcome email. . “term” or “Period” means the period during which the company will provide its service or services to the customer which will automatically renew for an equal amount of time unless cancelled in accordance with the provisions set out below . “premises” means the physical location either owned, leased to, licensed to or operated by the company from which services will be provided to the customer. . “agreement” refers to the welcome email and/or letter provided to the customer by the company confirming which services are to be provided subject the terms and conditions set out below. . “deposit” refers to an amount of money held by the company on behalf of the customer which is used to pay the cost of forwarding items of mail to the customer . “carrier” refers to a third-party company who delivers items of mail received at the premises to the customers chosen address for example Royal Mail, FedEx, TNT, DHL, UPS, DPD, Parcel Force .
The company agrees to provide the mailbox rental service to the customer as described in the welcome email which shall consist of; .
The company will provide to the customer a real street address as confirmed in the welcome email to which the customer may have their mail delivered to during the period of this agreement subject to the provisions below. .
The company will receive on behalf of the customer pre-paid mail addressed to the customer at the premises and provide facilities for the same to be collected by the customer or other person authorises by the customer during the opening hours published on our website which may be changed from time to time. .
The customer grants the company, its employees and agents’ permission to accept items of mail on their behalf including items requiring a signature such as recorded delivery, special delivery or courier deliveries. If the customer later refuses to collect these items, the customer shall be solely responsible for any costs or fees incurred in returning these items to the sender. .
The company may at its sole discretion agree to accept deliveries requiring payment on receipt, this is subject to the customer making prior arrangements and prepayment of any applicable fees and charges to the company’s .
The company agrees to accept reasonably sized parcels and packages subject to any applicable additional fee as specified in the companies published rates schedule. .
Payment for the service is due in full in advance and will automatically renew unless cancelled in accordance with the provisions of clause 3 below. Where the customer makes payment via credit/debit card details or direct debit details the customer in the absence of a cancelation request in accordance with the provisions of this agreement authorises the company to automatically charge any and all fees to this payment method. .
Where a payment due to the company has not been made on or before the due date, the company will send automated reminder emails to the email address provided by the customer, where payment has is not been made the company may restrict the service by preventing mail being forwarded or collected. .
The customer understands, that a secondary locking device may be applied to mailboxes when a payment is 7 or more days overdue. The customer further understands in order to remove the secondary locking device full payment of the outstanding balance plus a £5.00 administration fee will be required. .
Where payment is still not forthcoming the company may terminate this agreement with immediate effect. The contents of the mailbox at point of termination shall be either be returned to sender, disposed of or forwarded onto the customers last known address at the customers expense. In order to reinstate the service after this point the customer must submit a new order online and pay a £10.00 +VAT setup charge. .
The customer further understands that it is their sole responsibility to cancel the service in accordance with the provisions of clause 3 when no longer required. Where no cancellation request has been received in accordance with clause 3 below the service will automatically renew for an equal term charged against any saved payment details described in clause 2 .
The customer may terminate this agreement at any time by giving no less than 7 days’ notice in writing (by email is acceptable). The customer understands and accepts that no refund will be given for early termination. .
The company may at its absolute discretion refuse to accept delivery of any item for any reason including but not limited to; .
In the company’s considered opinion accepting such delivery would constitute a breach of clause 7 below. .
In the company’s considered opinion, the customer is using the mailbox service to receive unreasonably large items or an unreasonably large volume of items. .
In the company’s considered opinion, the customer is using the mailbox service for the receipt and or storage of high value items. .
The customer has failed to make any payment due to the company whether under this or any other agreement. .
If the customer breaches any of the terms and conditions of this agreement the company may contact the customer and give them opportunity to remedy the breach. Where the customer fails to remedy the breach or in the company’s opinion the breach is of a serious nature the company may terminate the mailbox service forthwith. Upon termination of the mailbox service the customer hereby authorises the company to either retain or destroy any of mail received on behalf of the customer or return them sender or forward them to the customers last known address at the customers own risk and expense. In these circumstances the customer understands that no refund will be payable. .
Where any payments or sums are outstanding to the company, the company shall have lien over all uncollected items until such time as payments are made in full. .
The customer undertakes .
Not to use the mailbox service for any purpose which in the company’s considered opinion is deemed to be illegal, anti-social or immoral. The customer acknowledges the company may report such use of our services to the relevant authorities. .
Not to send or permit to be sent or delivered to the premises any illegal, defamatory, obscene, dangerous or perishable goods or any bulky objects or materials. .
Not to use the service provided by the company in conjunction with any political movement or group without the company’s prior written consent. .
Not to use the service provided by the company in conjunction with any activities which may negatively affect the company, its premises or other customer .
The customer understands that a breach of clause 7 above may result in the company contacting them customer giving opportunity to remedy the breach. Where no such remedy is made or where the breach is in the company’s opinion of a serious nature the company may suspend the mailbox service. Where a service is suspended due to a breach of clause 7 above not refund shall be given. .
Should the premises become unavailable for any reason including but not limited to closure, fire, flood, natural disaster the company will offer the customer the option of transferring to an alternative premise. The customer may refuse this offer in which case the service will end, and the customer shall be entitled to a refund of any unused portion of the service. .
Upon expiry or termination of this agreement the company will store items already received on behalf of the customer for 14 clear days during which time a storage charge of £1.00 per item, per day will be payable. The customer agrees to collect said items and pay any applicable storage charges within the 14-day time frame. The customer agrees that any item not collected within this time frame will be disposed of as the company sees fit. .
It is further understood that upon expiry or termination of this agreement the customer is solely responsible for ensuring any and all use of the address ceases including but not limited removing the address from all printed media, stationary etc removing the address from online registers, directories, advertisements, web pages etc. Where the company observes the address still in use 14 days or more after expiry the customer shall pay to the company a fee equal to 12 months service. .
The customer will indemnify the company against any expenses, liabilities, claims or proceedings incurred as a result of the customer use of the mailbox service. .
The customer understands the service provided by the company shall not be used for the delivery or storage of any items of value. The customer further understands the company has no way of knowing the value of an item received and the company’s liability in relation to loss of or damage to, any item received on the customers behalf is limited to £5.00 per claim and in aggregate shall not exceed the total amount paid by the customer for the current term. .
The use of the mailbox service provided by the company strictly forbids the use of our address as the registered office of a limited company or the service address / official correspondence address of company officers unless the applicable service has been ordered and paid for separately. If the customer uses the address as the registered office the customer understands that the company may: .
Issue an invoice for the applicable service at the full retail price which is subject to change but currently £29.99 for Registered Office and £29.99 for directors’ service address plus VAT which will become immediately payable (no discounts or special offer prices will apply). .
Take steps to remove the address from companies’ house including but not limited to changing the registered office to an alternative address of the companys choosing and/or submitting companies house forms RP07 Dispute of Registered Office. Where the company undertakes such action an administration charge for £85.00 + VAT will become payable by the customer. .
Parcels, packages, oversized items and bulk deliveries received on behalf of the customer will be subject to any applicable handing and/or storage charges as specified in the company’s rates schedule. .
Where the customer uses the mailbox service for the regular receipt of parcels or significant volumes of mail which exceeds the capacity of the customers mailbox, the company reserves the right to apply a mail handling charge. .
The company shall not be liable for any direct, indirect or consequential losses including but not limited loss of profit, liabilities, costs, claims, demands or expenses arising for the customers use of the service. .
The customer may make a written request (via email is fine) for the contents of their mailbox to be forwarded to an alternative address of the customers choice at the customers expense. .
The customer understands that when forwarding items on behalf of the customer, the company is acting solely as an agent for and on behalf of the customer. The company’s liability for loss, damage or delay of any item forwarded on behalf of the customer shall be strictly limited to the handling fee specified in the rates schedule. .
The company shall not be responsible for any action or failure of third-party carriers. The company may on the request of the customer issue a claim against the third-party carrier in line with the carriers own policies and procedures for any loss, damage or delay. The amount of compensation (if any) offered to the customer shall be paid by the carrier to the customer. The customer understands and accepts that the company has no control over claims for compensation the decision to award or not award compensation is made exclusively by the carrier in question. .
Where the company acting on behalf of the customer forwards an item which is subsequently returned for any reason including but not limited to address inaccessible, no one to accept delivery or incomplete address, it is understood that a refund to the customers mail deposit is dependent on the third party carrier making a refund first. It is further understood that should the carrier make a charge for returning the item, the amount charged shall be deducted from the customers mail deposit. .
In order to activate the service, the company must be satisfied that the customers identity and current home address has been confirmed. The customer will be required to provide acceptable documents in order to confirm their full name and home address. The customer understands that the customer must not use the service until they have provided the required confirmation documents and received their welcome email / confirmation email. .
It is the sole responsibility of the customer to ensure the information held by the company is correct and up to date, this includes names, addresses, telephone numbers and email addresses.
The customer understands that the company may open and inspect the contents of any item delivered to the premises when in the companies considered opinion doing so is required to ensure the service is being used in strict compliance with these terms and conditions or where the item received is either addressed with no name or addressed to an unknown name. .
The customer understands and accepts that the Hold Everything service is specifically excluded from our 14 money back guarantee as such the period of time where the right to cancel for a full refund is strictly limited and shall end once an order has been accepted for processing and confirmed as active. .
This agreement is constituted in accordance with English law whose courts shall have exclusive jurisdiction of any dispute arising from this agreement.
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Registered Office Terms and Conditions
Registered Office Terms and Conditions (The following terms and conditions apply to the Registered Office Address Services”) . Subject to the customer (“the customer”) observing the Terms and Conditions set out below, we (“the company”) agree to provide the service (“the registered office service”) as ordered and described in the welcome email, to the customer for the term (“term”) purchased as specified in the welcome email, at the premises (“premises”) specified in the welcome email (“the payment”) . “Customer” refers to the person, firm, organisation or corporate body purchasing the service from the company. . “company” or “we” or “us” or “City Address” refers The Mailbox Centre MCR North Limited who's company registration number is 13189290 and who's registered office is located at Initial Business Centre, Wilson Business Park, Manchester, M40 8WN an independent franchise of The Mailbox Centre Limited who’s registered office is located at 20-22 Wenlock Road, London, N1 7GU and who’s company registration number is 12348544 . “service” or “mailbox service” or “registered office service” refers to the registered office services purchased from the company as advertised and described on the company website cityaddress.co.uk and confirmed in the welcome email. . “term” or “Period” means the period during which the company will provide its service or services to the customer which will automatically renew for an equal amount of time unless cancelled in accordance with the provisions set out below. . “premises” means the physical location either owned, leased to, licensed to or operated by the company from which services will be provided to the customer. . “agreement” refers to the welcome email and/or letter provided to the customer by the company confirming which services are to be provided in accordance with the terms and conditions set out below. .
The company agrees to provide the registered office address service to the customer as described in the welcome email which shall consist of; .
The company will provide to the customer a real street address as confirmed in the welcome email which the customer may use as the registered office address of the company confirmed in the welcome email. .
The company will receive on behalf of the customer mail addressed to the customer at the premises, which shall be limited to official mail addressed to the company from the following official government bodies. HMRC, Companies House, ICO, IPO, HM Courts and Tribunals, Insolvency Service, Advertising Standard Agency. .
The company will forward all official mail described in clause 1.2 above via scan to email at no extra cost. The customer may request the same items of mail are forwarded onto an alternative address of the customer’s choice for which the customer will be responsible for any additional costs incurred in forwarding such items. .
The company will accept from the customer copies of all statutory documents store these securely in the premises and offer facilities for public inspection upon request as required in accordance with the Companies Act .
Where the customer requests and pays any applicable fee, the company will also provide to the customer the use of the same address for the company officers to use as their service address also known as the official correspondence address with companies’ house. .
The customer understands and accepts that the Registered Office and/or Directors Service address is strictly limited to official mail as described in clause 1.C above, the customer further understands that nonofficial mail received on behalf of the customer including but not limited to, letters from customers, suppliers, banks etc will be returned to sender unless another service is in place to facilitate the receipt of such mail. .
The customer; .
May use the address provided by the company as confirmed in the welcome email for the sole purpose of a registered office address of the company detailed in the welcome email for the term also specified in the welcome email. .
May upon receipt of payment of the applicable service fee use the same address as confirmed in the welcome email as the service address / correspondence address for officers of the same company for the term also specified in the welcome email. The customer understands that should the address provided by the company be used as the directors service address (also referred to as “official correspondence address”) where the appropriate order has not been made or applicable fee paid an invoice for the full retail price of £29.99 + VAT per year will be issued and will become immediately payable. .
Will be responsible for updating their address with company’s house at the start of this agreement unless the customer requests and pays for a service from the company which will enable the company to undertake this on the customers .
Will ensure the company is promptly advised in writing (via email is acceptable) of any changes made to the company including but not limited to change of company name or company officers. .
Payment for the service is due in full in advance which will automatically renew unless cancelled. Where the customer makes payment by credit or debit card or direct debit the customer in the absence of a cancellation request made in accordance with the provisions of this agreement, authorises the company to automatically charge any and all fees and renewals payable by the customer to this payment method. When an alternative payment method is used the customer understands that; .
Upon expiration of this agreement the company will send a renewal notice/invoice via email, it is the customers sole responsibility to ensure payment for any renewal is made on or before the due date shown on the renewal notice/invoice. .
Should payment not be made on or before the renewal due date the service will expire, and the customer shall cease all use of the address provided by the company and immediately remove the address from company’s house. .
The customer may terminate this agreement at any time by giving no less than 7 days’ notice in writing (by email is acceptable). The customer understands and accepts that no refund will be given for early termination. The customer further understands that it is their sole responsibility to ensure the address provided by the company is removed from the companies house database upon termination of this agreement. .
If the customer breaches any of the terms and conditions of this agreement the company may contact the customer and give them opportunity to remedy the breach. Where the customer fails to remedy the breach or in the company’s opinion the breach is of a serious nature the company may terminate the registered office service Upon termination of the registered office service the customer hereby authorises the company to either retain or destroy any of mail received on behalf of the customer or return them sender or forward them to the customers last known address at the customers own risk and expense. .
Should the premises become unavailable for any reason including but not limited to closure, fire, flood, natural disaster the company will offer the customer the option of transferring to an alternative premise. The customer may refuse this offer in which case the service will end, and the customer shall be entitled to a refund of any unused portion of the service. .
Upon expiry or termination of this agreement the customer understands and accepts; .
It is the customer sole responsibility to ensure the address provided by the company and displayed on companies is removed. .
In the event that the address provided by the company is still in use 7 days following the expiry or termination of this agreement, the customer understands, accepts and authorises the company to take appropriate steps to ensure the address is removed for which an additional charge of £85.00 will become payable to cover the additional administrative work involved. These steps include
Completing companies house forms RP07 Dispute of Registered Office and/or .
Make changes to the information held at company’s house to remove the address from the Companies House database and/or prevent its reuse. .
The customer will indemnify the company against any expenses, liabilities, claims or proceedings incurred as a result of the customer use of the mailbox service. .
The customer understands the service provided by the company shall not be used for the delivery or storage of any items of value. The customer further understands the company has no way of knowing the value of an item received and the company’s liability in relation to loss of or damage to any item received on the customer behalf is limited to £5.00 per claim and in aggregate shall not exceed the amount paid by the customer for the current term. .
The company shall not be liable for any direct, indirect or consequential losses including but not limited loss of profit, liabilities, costs, claims, demands or expenses arising for the customers use of the service. .
In order to activate the service, the company must be satisfied that the customers identity and current home address has been confirmed. The customer will be required to provide acceptable documents in order to confirm their full name and home address. The customer understands that the customer must not use the service until they have provided the required confirmation documents and received their welcome email / confirmation email. .
It is the sole responsibility of the customer to ensure the information held by the Company is correct and up to date, this includes names, addresses, telephone numbers and email addresses.
The customer understands that the company may open and inspect the contents of any item delivered to the premises when in the companies considered opinion doing so is required to ensure the service is being used in strict compliance with these terms and conditions or where the item received is either addressed with no name or addressed to an unknown name. .
The customer understands that the Registered Office Address service and/or directors service address are expressly excluded from the 14-day money back guarantee provided by the company and all sales shall be deemed as final. .
This agreement is constituted in accordance with English law whose courts shall have exclusive jurisdiction of any dispute arising from this agreement.
Hold Everything Terms and Conditions
Subject to the customer (“the customer”) observing the Terms and Conditions set out below, we (“the company”) agree to provide the mailbox service (“the mailbox service”) as ordered and described in the welcome email, to the customer for the term (“term”) purchased as specified in the welcome email, at the premises (“premises”) specified in the welcome email, upon receipt of payment (“the payment”) . “Customer” refers to the person, firm, organisation or corporate body purchasing the mailbox service from the company. . “company” or “we” or “us” or “City Address” refers The Mailbox Centre MCR North Limited who's company registration number is 13189290 and who's registered office is located at Initial Business Centre, Wilson Business Park, Manchester, M40 8WN an independent franchise of The Mailbox Centre Limited who’s registered office is located at 20-22 Wenlock Road, London, N1 7GU and who’s company registration number is 12348544 . “service” or “mailbox service” refers to the mailbox rental service purchased from the company as advertised and described on the website www.cityaddress.co.uk and confirmed in the welcome email. . “term” or “Period” means the period during which the company will provide its service or services to the customer which will automatically renew for an equal amount of time unless cancelled in accordance with the provisions set out below . “premises” means the physical location either owned, leased to, licensed to or operated by the company from which services will be provided to the customer. . “agreement” refers to the welcome email and/or letter provided to the customer by the company confirming which services are to be provided subject the terms and conditions set out below. . “deposit” refers to an amount of money held by the company on behalf of the customer which is used to pay the cost of forwarding items of mail to the customer . “carrier” refers to a third-party company who delivers items of mail received at the premises to the customers chosen address for example Royal Mail, FedEx, TNT, DHL, UPS, DPD, Parcel Force .
The company agrees to provide the mailbox rental service to the customer as described in the welcome email which shall consist of; .
The company will provide to the customer a real street address as confirmed in the welcome email to which the customer may have their mail delivered to during the period of this agreement subject to the provisions below. .
The company will receive on behalf of the customer pre-paid mail addressed to the customer at the premises and provide facilities for the same to be collected by the customer or other person authorises by the customer during the opening hours published on our website which may be changed from time to time. .
The customer grants the company, its employees and agents’ permission to accept items of mail on their behalf including items requiring a signature such as recorded delivery, special delivery or courier deliveries. If the customer later refuses to collect these items, the customer shall be solely responsible for any costs or fees incurred in returning these items to the sender. .
The company may at its sole discretion agree to accept deliveries requiring payment on receipt, this is subject to the customer making prior arrangements and prepayment of any applicable fees and charges to the company’s .
The company agrees to accept reasonably sized parcels and packages subject to any applicable additional fee as specified in the companies published rates schedule. .
Payment for the service is due in full in advance and will automatically renew unless cancelled in accordance with the provisions of clause 3 below. Where the customer makes payment via credit/debit card details or direct debit details the customer in the absence of a cancelation request in accordance with the provisions of this agreement authorises the company to automatically charge any and all fees to this payment method. .
Where a payment due to the company has not been made on or before the due date, the company will send automated reminder emails to the email address provided by the customer, where payment has is not been made the company may restrict the service by preventing mail being forwarded or collected. .
The customer understands, that a secondary locking device may be applied to mailboxes when a payment is 7 or more days overdue. The customer further understands in order to remove the secondary locking device full payment of the outstanding balance plus a £5.00 administration fee will be required. .
Where payment is still not forthcoming the company may terminate this agreement with immediate effect. The contents of the mailbox at point of termination shall be either be returned to sender, disposed of or forwarded onto the customers last known address at the customers expense. In order to reinstate the service after this point the customer must submit a new order online and pay a £10.00 +VAT setup charge. .
The customer further understands that it is their sole responsibility to cancel the service in accordance with the provisions of clause 3 when no longer required. Where no cancellation request has been received in accordance with clause 3 below the service will automatically renew for an equal term charged against any saved payment details described in clause 2 .
The customer may terminate this agreement at any time by giving no less than 7 days’ notice in writing (by email is acceptable). The customer understands and accepts that no refund will be given for early termination. .
The company may at its absolute discretion refuse to accept delivery of any item for any reason including but not limited to; .
In the company’s considered opinion accepting such delivery would constitute a breach of clause 7 below. .
In the company’s considered opinion, the customer is using the mailbox service to receive unreasonably large items or an unreasonably large volume of items. .
In the company’s considered opinion, the customer is using the mailbox service for the receipt and or storage of high value items. .
The customer has failed to make any payment due to the company whether under this or any other agreement. .
If the customer breaches any of the terms and conditions of this agreement the company may contact the customer and give them opportunity to remedy the breach. Where the customer fails to remedy the breach or in the company’s opinion the breach is of a serious nature the company may terminate the mailbox service forthwith. Upon termination of the mailbox service the customer hereby authorises the company to either retain or destroy any of mail received on behalf of the customer or return them sender or forward them to the customers last known address at the customers own risk and expense. In these circumstances the customer understands that no refund will be payable. .
Where any payments or sums are outstanding to the company, the company shall have lien over all uncollected items until such time as payments are made in full. .
The customer undertakes .
Not to use the mailbox service for any purpose which in the company’s considered opinion is deemed to be illegal, anti-social or immoral. The customer acknowledges the company may report such use of our services to the relevant authorities. .
Not to send or permit to be sent or delivered to the premises any illegal, defamatory, obscene, dangerous or perishable goods or any bulky objects or materials. .
Not to use the service provided by the company in conjunction with any political movement or group without the company’s prior written consent. .
Not to use the service provided by the company in conjunction with any activities which may negatively affect the company, its premises or other customer .
The customer understands that a breach of clause 7 above may result in the company contacting them customer giving opportunity to remedy the breach. Where no such remedy is made or where the breach is in the company’s opinion of a serious nature the company may suspend the mailbox service. Where a service is suspended due to a breach of clause 7 above not refund shall be given. .
Should the premises become unavailable for any reason including but not limited to closure, fire, flood, natural disaster the company will offer the customer the option of transferring to an alternative premise. The customer may refuse this offer in which case the service will end, and the customer shall be entitled to a refund of any unused portion of the service. .
Upon expiry or termination of this agreement the company will store items already received on behalf of the customer for 14 clear days during which time a storage charge of £1.00 per item, per day will be payable. The customer agrees to collect said items and pay any applicable storage charges within the 14-day time frame. The customer agrees that any item not collected within this time frame will be disposed of as the company sees fit. .
It is further understood that upon expiry or termination of this agreement the customer is solely responsible for ensuring any and all use of the address ceases including but not limited removing the address from all printed media, stationary etc removing the address from online registers, directories, advertisements, web pages etc. Where the company observes the address still in use 14 days or more after expiry the customer shall pay to the company a fee equal to 12 months service. .
The customer will indemnify the company against any expenses, liabilities, claims or proceedings incurred as a result of the customer use of the mailbox service. .
The customer understands the service provided by the company shall not be used for the delivery or storage of any items of value. The customer further understands the company has no way of knowing the value of an item received and the company’s liability in relation to loss of or damage to, any item received on the customers behalf is limited to £5.00 per claim and in aggregate shall not exceed the total amount paid by the customer for the current term. .
The use of the mailbox service provided by the company strictly forbids the use of our address as the registered office of a limited company or the service address / official correspondence address of company officers unless the applicable service has been ordered and paid for separately. If the customer uses the address as the registered office the customer understands that the company may: .
Issue an invoice for the applicable service at the full retail price which is subject to change but currently £29.99 for Registered Office and £29.99 for directors’ service address plus VAT which will become immediately payable (no discounts or special offer prices will apply). .
Take steps to remove the address from companies’ house including but not limited to changing the registered office to an alternative address of the companys choosing and/or submitting companies house forms RP07 Dispute of Registered Office. Where the company undertakes such action an administration charge for £85.00 + VAT will become payable by the customer. .
Parcels, packages, oversized items and bulk deliveries received on behalf of the customer will be subject to any applicable handing and/or storage charges as specified in the company’s rates schedule. .
Where the customer uses the mailbox service for the regular receipt of parcels or significant volumes of mail which exceeds the capacity of the customers mailbox, the company reserves the right to apply a mail handling charge. .
The company shall not be liable for any direct, indirect or consequential losses including but not limited loss of profit, liabilities, costs, claims, demands or expenses arising for the customers use of the service. .
The customer may make a written request (via email is fine) for the contents of their mailbox to be forwarded to an alternative address of the customers choice at the customers expense. .
The customer understands that when forwarding items on behalf of the customer, the company is acting solely as an agent for and on behalf of the customer. The company’s liability for loss, damage or delay of any item forwarded on behalf of the customer shall be strictly limited to the handling fee specified in the rates schedule. .
The company shall not be responsible for any action or failure of third-party carriers. The company may on the request of the customer issue a claim against the third-party carrier in line with the carriers own policies and procedures for any loss, damage or delay. The amount of compensation (if any) offered to the customer shall be paid by the carrier to the customer. The customer understands and accepts that the company has no control over claims for compensation the decision to award or not award compensation is made exclusively by the carrier in question. .
Where the company acting on behalf of the customer forwards an item which is subsequently returned for any reason including but not limited to address inaccessible, no one to accept delivery or incomplete address, it is understood that a refund to the customers mail deposit is dependent on the third party carrier making a refund first. It is further understood that should the carrier make a charge for returning the item, the amount charged shall be deducted from the customers mail deposit. .
In order to activate the service, the company must be satisfied that the customers identity and current home address has been confirmed. The customer will be required to provide acceptable documents in order to confirm their full name and home address. The customer understands that the customer must not use the service until they have provided the required confirmation documents and received their welcome email / confirmation email. .
It is the sole responsibility of the customer to ensure the information held by the company is correct and up to date, this includes names, addresses, telephone numbers and email addresses.
The customer understands that the company may open and inspect the contents of any item delivered to the premises when in the companies considered opinion doing so is required to ensure the service is being used in strict compliance with these terms and conditions or where the item received is either addressed with no name or addressed to an unknown name. .
The customer understands and accepts that the Hold Everything service is specifically excluded from our 14 money back guarantee as such the period of time where the right to cancel for a full refund is strictly limited and shall end once an order has been accepted for processing and confirmed as active. .
This agreement is constituted in accordance with English law whose courts shall have exclusive jurisdiction of any dispute arising from this agreement.
